Happiness as a predictor of service quality and commitment for utilitarian and hedonic services
Katarina Hellén; Maria Sääksjärvi
| Year of publication: |
2011
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|---|---|
| Authors: | Hellén, Katarina ; Sääksjärvi, Maria |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 28.2011, 9, p. 934-957
|
| Subject: | Zufriedenheit | Satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009299414