Highlighting effort versus talent in service employee performance : customer attributions and responses

Fine F. Leung, Sara Kim, and Caleb H. Tse

Year of publication:	2020
Authors:	Leung, Fine F. ; Kim, Sara ; Tse, Caleb H.
Subject:	attribution theory \| communal and exchange relationships \| competence and warmth \| customer helping behaviors \| service employee performance \| Beziehungsmarketing \| Relationship marketing \| Arbeitsverhalten \| Work behaviour \| Arbeitsleistung \| Job performance \| Dienstleistungsqualität \| Service quality \| Kundenservice \| Customer service \| Verkaufspersonal \| Salespeople \| Kompetenz \| Competence \| Leistungsmotivation \| Work motivation \| Konsumentenverhalten \| Consumer behaviour \| Verhalten in Organisationen \| Organizational behaviour \| Kundenzufriedenheit \| Customer satisfaction

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1177/0022242920902722 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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