Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes
Lenna V. Shulga, James A. Busser
| Year of publication: |
2020
|
|---|---|
| Authors: | Shulga, Lenna V. ; Busser, James A. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-12
|
| Subject: | Value co-creation | Well-being | Service advantage | Satisfaction | Role theory | Resources | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Service-Dominant Logic | Service-dominant logic |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102648 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012389079