Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Jinkyung Jenny Kim and Heesup Han
| Year of publication: |
2020
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|---|---|
| Authors: | Kim, Jinkyung Jenny ; Han, Heesup |
| Published in: |
Journal of travel and tourism marketing. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7306, ZDB-ID 2112951-4. - Vol. 37.2020, 7, p. 804-822
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| Subject: | anticipated customer experience quality | anticipated negative emotion | anticipated positive emotion | hotel of the future | Smart hotel | visit intention | Emotion | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2020.1835788 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012415299