How call center location impacts expectations of service from reputable versus lesser known firms
| Year of publication: |
2007
|
|---|---|
| Authors: | Roggeveen, Anne L. ; Bharadwaj, Neeraj ; Hoyer, Wayne D. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 83.2007, 4, p. 403-410
|