How call center location impacts expectations of service from reputable versus lesser known firms
Anne L. Roggeveen; Neeraj Bharadwaj; Wayne D. Hoyer
| Year of publication: |
2007
|
|---|---|
| Authors: | Roggeveen, Anne L. ; Bharadwaj, Neeraj ; Hoyer, Wayne D. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 83.2007, 4, p. 403-410
|
| Subject: | Callcenter | Call centre | Auslandsverlagerung | Offshoring | Ursprungsregeln | Rules of origin | Kundenzufriedenheit | Customer satisfaction | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003598469