How do observing employees react to customer incivility toward colleagues?
Bao Cheng, Gongxing Guo, Yurou Kong, Rui Chen
| Year of publication: |
2023
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|---|---|
| Authors: | Cheng, Bao ; Guo, Gongxing ; Kong, Yurou ; Chen, Rui |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 113.2023, p. 1-11
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| Subject: | Observed customer incivility | Goal interdependence | Sympathy | Schadenfreude | Affective events theory | Arbeitsverhalten | Work behaviour | Emotion | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Betriebsklima | Work climate |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103504 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014324959