How does customer motivational orientation affect satisfaction?

Millissa Fung-Yi Cheung; Wai-Ming To

Year of publication:	2012
Authors:	Cheung, Fung Yi Millissa ; To, Wai Ming
Published in:	Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 17.2012/13, 2, p. 135-147
Subject:	Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Bank \| Macau

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