How much is a reduction of your customers' wait worth? : an empirical study of the fast-food drive-thru industry based on structural estimation methods
Gad Allon; Awi Federgruen; Margaret Pierson
| Year of publication: |
2011
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| Authors: | Allon, Gad ; Federgruen, Awi ; Pierson, Margaret |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 13.2011, 4, p. 489-507
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009866331