How to Implement a Customer Satisfaction Program - Take a modern-day lesson from "the Wonder Corporation."
| Year of publication: |
2001
|
|---|---|
| Authors: | Naumann, Earl ; Jackson Jr, Donald W. ; Rosenbaum, Mark S. |
| Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 2226637. - Vol. 44.2001, 1, p. 37-46
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