How to measure customer satisfaction
Nigel Hill, John Brierley and Rob MacDougall
| Year of publication: |
2003 ; 2nd ed
|
|---|---|
| Authors: | Hill, Nigel ; Brierley, John ; MacDougall, Rob |
| Publisher: |
Aldershot [u.a.] : Gower |
| Subject: | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Verbraucherzufriedenheit |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | VIII, 151 S graph. Darst 25cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index Previous ed.: 1999 |
| ISBN: | 0-566-08595-X |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001794609