Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective

Bilal Ahmad and Jingbo Yuan, Naeem Akhtar and Muhammad Ashfaq

Year of publication:	2024
Authors:	Ahmad, Bilal ; Yuan, Jingbo ; Akhtar, Nadeem ; Ashfaq, Muhammad
Subject:	Customer demandingness \| B2B sales \| Customers' distrust \| Justice perception \| Post-recovery satisfaction \| Trusting intention \| Value co-creation behavior \| Kundenzufriedenheit \| Customer satisfaction \| B-to-B-Marketing \| Business-to-business marketing \| Lieferantenmanagement \| Supplier relationship management \| Gerechtigkeit \| Justice \| Vertrauen \| Confidence \| Kundenintegration \| Customer integration \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Electronic Commerce \| E-commerce \| Wahrnehmung \| Perception

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JBIM-08-2022-0366 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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