Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective
Bilal Ahmad and Jingbo Yuan, Naeem Akhtar and Muhammad Ashfaq
| Year of publication: |
2024
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|---|---|
| Authors: | Ahmad, Bilal ; Yuan, Jingbo ; Akhtar, Nadeem ; Ashfaq, Muhammad |
| Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 2052-1189, ZDB-ID 2019934-X. - Vol. 39.2024, 2, p. 423-437
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| Subject: | Customer demandingness | B2B sales | Customers' distrust | Justice perception | Post-recovery satisfaction | Trusting intention | Value co-creation behavior | Kundenzufriedenheit | Customer satisfaction | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management | Gerechtigkeit | Justice | Vertrauen | Confidence | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JBIM-08-2022-0366 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014473086