Identifying the service quality gap in Indian banking industry on the dimension of intellectual capital
Tannu Verma and Sumit Goyal
| Year of publication: |
2015
|
|---|---|
| Authors: | Verma, Tannu ; Goyal, Sumit |
| Published in: |
GITAM journal of management : a quarterly publication of GITAM Institute of Management. - Visakhapatnam, ISSN 0972-740X, ZDB-ID 2813773-5. - Vol. 13.2015, 2, p. 74-86
|
| Subject: | Dienstleistungsqualität | Service quality | Indien | India | Bank | Immaterielle Werte | Intangible assets |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011398312