The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment

Ahmed Hassaan Ali, Jing Song

Year of publication:	2023
Authors:	Ahmed Hassaan Mohammed Ali ; Song, Jing
Subject:	after-sales service \| customer affective commitment \| customer perceived justice \| customer trust \| target-based customer citizenship behaviors (target-based CCBs) \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Vertrauen \| Confidence \| Arbeitsverhalten \| Work behaviour \| Dienstleistungsqualität \| Service quality \| Gerechtigkeit \| Justice \| Kundenzufriedenheit \| Customer satisfaction \| Emotion \| Kundenservice \| Customer service \| Mitarbeiterbindung \| Employee retention

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