Impact of mobile banking failure on bank customers' usage behaviour : the mediating role of user satisfaction

Shampy Kamboj, Manika Sharma and Bijoylaxmi Sarmah

Year of publication:	2022
Authors:	Kamboj, Shampy ; Sharma, Manika ; Sarmah, Bijoylaxmi
Subject:	Banking failure \| Customer engagement \| M-Banking \| Satisfaction \| SEM \| Kundenzufriedenheit \| Customer satisfaction \| Beziehungsmarketing \| Relationship marketing \| Bankinsolvenz \| Bank failure \| Electronic Banking \| Electronic banking \| Konsumentenverhalten \| Consumer behaviour \| Dienstleistungsqualität \| Service quality

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