Improving processes in financial service organizations : where to begin?

Joran Lokkerbol, Ronald Does, Jeroen de Mast and Marit Schoonhoven

Year of publication:	2012
Authors:	Lokkerbol, Joran ; Does, Ronald J. M. M. ; Mast, Jeroen de ; Schoonhoven, Marit
Published in:	International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 29.2012, 9, p. 981-999
Subject:	Finanzdienstleistung \| Financial services \| Dienstleistungsqualität \| Service quality \| Qualitätsmanagement \| Quality management \| Lean Management \| Lean management

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