Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard

Cleiton Rodrigues de Vasconcelos, Raíssa Souto Maior Corrêa de Carvalho, Fagner José Coutinho de Melo, and Denise Dumke de Medeiros

Year of publication:	2023
Authors:	Vasconcelos, Cleiton Rodrigues de ; Carvalho, Raíssa Souto Maior Corrêa de ; Melo, Fagner José Coutinho de ; Medeiros, Denise Dumke de
Subject:	Balanced Scorecard \| kano model \| Public health service \| strategic planning \| Balanced scorecard \| Gesundheitswesen \| Health care system \| Performance-Messung \| Performance measurement \| Dienstleistungsqualität \| Service quality \| Gesundheitsversorgung \| Health care \| Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Messung \| Measurement

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/10495142.2022.2066598 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014234453