Increasing the intensity of customer involvement in a service process
Pini Davidov, Shlomo Globerson, Inessa Ainbinder
| Year of publication: |
2024
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|---|---|
| Authors: | Davidov, Pini ; Globerson, Shlomo ; Ainbinder, Inessa |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 49.2024, 1, p. 91-110
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| Subject: | service companies | waiting time | level of service | operational cost | performance | learning curves | forgetting curves | Lernprozess | Learning process | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2024.141413 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015072989