Innovation in the frontline : exploring the relationship between role conflict, ideas for improvement, and employee service performance
Jeroen J.L. Schepers, Edwin J. Nijssen, Gielis A.H. van der Heijden
| Year of publication: |
December 2016
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|---|---|
| Authors: | Schepers, Jeroen J. L. ; Nijssen, E. J. ; Heijden, Gielis A. H. van der |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 33.2016, 4, p. 797-817
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| Subject: | Frontline employees | Innovation | Role conflict | Ideas for improvement | Service performance | Learning orientation | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Innovationsmanagement | Innovation management | Lernende Organisation | Learning organization | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijresmar.2016.01.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011634067