Frontline employees' collaboration in industrial service innovation : routes of co-creation's effects on new service performance
María Leticia Santos-Vijande, José Ángel López-Sánchez, John Rudd
| Year of publication: |
May 2016
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|---|---|
| Authors: | Santos Vijande, María Leticia ; López Sánchez, José Ángel ; Rudd, John |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 44.2016, 3, p. 350-375
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| Subject: | Frontline employees | Knowledge intensive business services | New service co-creation | New service development speed | New service performance | New service quality | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services | Kundenintegration | Customer integration | Innovation | Dienstleistung | Services | Produktentwicklung | New product development | Dienstleistungsinnovation | Service innovation | Innovationsmanagement | Innovation management | Erfolgsfaktor | Success factor | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-015-0447-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011489078