Intercultural service encounters (ICSE): an extended framework and empirical validation
Piyush Sharma, Jackie L. M. Tam and Namwoon Kim
| Year of publication: |
2012
|
|---|---|
| Authors: | Sharma, Piyush ; Tam, Jackie L. M. ; Kim, Namwoon |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 26.2012, 7, p. 521-534
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Interkulturelle Kompetenz | Cross-cultural competence | Gastronomie | Restaurant industry | Hongkong | Hong Kong |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009672293