Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and service encounter theory

Qiang Yang, Zhong-Sen Wang, Kun Feng, Qiu-Yu Tang

Year of publication:	2024
Authors:	Yang, Qiang ; Wang, Zhong-Sen ; Tang, Qiu-Yu
Subject:	Customer satisfaction \| Fresh e-commerce \| Logistics service quality \| Service encounter theory \| SERVQUAL \| Kundenzufriedenheit \| Dienstleistungsqualität \| Service quality \| Electronic Commerce \| E-commerce \| Logistikunternehmen \| Logistics provider \| Logistik \| Logistics \| Online-Handel \| Online retailing \| Qualitätsmanagement \| Quality management \| Beziehungsmarketing \| Relationship marketing

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