Job standardization and service quality : the mediating role of prosocial service behaviors
Sheng-Hshiung Tsaur; Chih-Hung Wang; Chang-Hua Yen; Yi-Chun Liu
| Year of publication: |
2014
|
|---|---|
| Authors: | Tsaur, Sheng-hshiung ; Wang, Chih-hung ; Yen, Chang-hua ; Liu, Yi-chun |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 40.2014, p. 130-138
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| Subject: | Job standardization | Service quality | Prosocial service behaviors | Dienstleistungsqualität | Standardisierung | Standardization |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010388570