Launching a service revolution
Year of publication: |
2008
|
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Authors: | Silvester, Marc ; Ahmed, Mohi |
Published in: |
Business strategy review. - London : London Business School, ISSN 0955-6419, ZDB-ID 1085702-3. - Vol. 19.2008, 2, p. 23-27
|
Subject: | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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