Leveraging ChatGPT and artificial intelligence for effective customer engagement
Year of publication: |
[2024]
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Other Persons: | Bansal, Rohit (ed.) ; Abdul Hafaz Ngah (ed.) ; Chakir, Aziza (ed.) ; Pruthi, Nishita (ed.) |
Publisher: |
Hershey PA, USA : IGI Global |
Subject: | Beziehungsmarketing | Relationship marketing | Künstliche Intelligenz | Artificial intelligence | Chatbot |
Description of contents: |
"This book provides deeper understanding on the role of Artificial Intelligence powered ChatGPT in enhancing better customer engagement and gain competitive edge"--
Table of Contents [gbv.de]
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Gnewuch, Ulrich, (2024)
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Chatbots as a lever to redefine customer experience in banking
Moysan, Yvon, (2018)
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Estimating the impact of "humanizing" customer service chatbots
Schanke, Scott, (2021)
- More ...
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Developing customer engagement through artificial intelligence tools : roles and challenges
Bansal, Rohit, (2022)
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Consumer adoption of technologies : a mindset-oriented approach
Rahman, Kazi Turin, (2023)
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Powering industry 5.0 and sustainable development through innovation
Bansal, Rohit, (2024)
- More ...