Linkages between switching barriers and service recovery evaluation : an Indian exploration

Vikas Gautam

Year of publication:	2013
Authors:	Gautam, Vikas
Published in:	Journal of global marketing. - Philadelphia, Pa. : Taylor & Francis, ISSN 0891-1762, ZDB-ID 1034619-3. - Vol. 26.2013, 3, p. 147-154
Subject:	Switching barriers \| service recovery evaluation \| exploratory factor analysis \| correlation analysis \| India \| Indien \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Beschwerdemanagement \| Complaint management \| Faktorenanalyse \| Factor analysis \| Kundenservice \| Customer service

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