Linking AI quality performance and customer engagement : the moderating effect of AI preference
Catherine Prentice, Scott Weaven, IpKin Anthony Wong
| Year of publication: |
2020
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|---|---|
| Authors: | Prentice, Catherine ; Weaven, Scott ; Wong, IpKin Anthony |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 90.2020, p. 1-10
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| Subject: | Artificial intelligence | AI satisfaction | AI preference | Service quality | Customer engagement | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Künstliche Intelligenz | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102629 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012300149