Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping
Haibo Wu, Mengsang Chen and Xiaohui Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Wu, Haibo ; Chen, Mengsang ; Wang, Xiaohui |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 35.2023, 10, p. 3681-3702
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| Subject: | Customer mistreatment | Helping behavior | Self-cognitive theory | Self-efficacy | Social support | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-12-2021-1491 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014334343