Logistics service failures and recovery strategies : is the response time or the discount amount more important?

Hasan Emin Gurler and Ramazan Erturgut

Year of publication:	2024
Authors:	Gurler, Hasan Emin ; Erturgut, Ramazan
Subject:	Customer satisfaction \| Experimental design method \| Logistics service failure \| Recovery strategies \| Repurchase intention \| Kundenzufriedenheit \| Beschwerdemanagement \| Complaint management \| Dienstleistungsqualität \| Service quality \| Logistikunternehmen \| Logistics provider \| Logistik \| Logistics \| Beziehungsmarketing \| Relationship marketing

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