Managing internal service quality in hotels : determinants and implications
Xiaoyi Wu, Jie Wang, Qian Ling
| Year of publication: |
2021
|
|---|---|
| Authors: | Wu, Xiaoyi ; Wang, Jie ; Ling, Qian |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 86.2021, p. 1-13
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| Subject: | Determinants | Hotel | Internal service efficacy | Internal service orientation | Internal service quality | Mixed methods | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Dienstleistungshandel | Trade in services | Unternehmensdienstleistung | Business services | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2021.104329 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012595653