Managing value co-creation in consumer service systems within smart retail settings
Clara Bassano, Paolo Piciocchi, James ("Jim") C. Spohrer, Maria Cristina Pietronudo
| Year of publication: |
November 2018
|
|---|---|
| Authors: | Bassano, Clara ; Piciocchi, Paolo ; Spohrer, James C. ; Pietronudo, Maria Cristina |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 45.2018, p. 190-197
|
| Subject: | Smart retailing | Consumer service system | Collective knowledge systems | Social-semantic web | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Betriebliche Wertschöpfung | Value creation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2018.09.008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011929967