Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Cláudia Miranda Veloso, Daniel Magueta, Bruno Barbosa Sousa and José Luís Carvalho
| Year of publication: |
2021
|
|---|---|
| Authors: | Veloso, Cláudia Miranda ; Magueta, Daniel ; Sousa, Bruno ; Carvalho, José Luís |
| Published in: |
Inventi impact: retailing & consumer services. - Bhopal : Inventi Journals, ISSN 2249-099X, ZDB-ID 2821954-5. - 2021, 1, p. 28-42
|
| Subject: | E-Service Quality | Customer Loyalty | E-commerce | Retail Industry | Electronic Commerce | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Vertriebsweg | Distribution channel | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012601930