Measuring and comparing service quality metrics through social media analytics : a case study
Year of publication: |
August 2018
|
---|---|
Authors: | He, Wu ; Tian, Xin ; Hung, Andy ; Akula, Vasudeva ; Zhang, Weidong |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 16.2018, 3, p. 579-600
|
Subject: | Social media analytics | Sentiment analysis | Service quality | Social Web | Social web | Dienstleistungsqualität | Konsumentenverhalten | Consumer behaviour |
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