Measuring quality service : the use of a SERVPERF scale as an input for ELECTRE TRI multicriteria model
Taciana de Barros Jerônimo and Denise Medeiros
| Year of publication: |
2014
|
|---|---|
| Authors: | Barros Jerônimo, Taciana de ; Medeiros, Denise |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 6, p. 652-664
|
| Subject: | Competitive strategy | Customer satisfaction | ELECTRE TRI | Service quality assurance | SERVPERF | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Elektrizitätswirtschaft | Electric power industry | Qualitätsmanagement | Quality management | Wettbewerbsstrategie | Messung | Measurement | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010387096