Measuring service quality in urban bus transport : a modified SERVQUAL approach
Bendetto Barabino; Eusebio Deiana; Proto Tilocca
| Year of publication: |
2012
|
|---|---|
| Authors: | Barabino, Bendetto ; Deiana, Eusebio ; Tilocca, Proto |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 4.2012, 3, p. 238-252
|
| Subject: | Öffentlicher Nahverkehr | Local public transport | Dienstleistungsqualität | Service quality | Messung | Measurement | Italien | Italy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009655254