Misbehaving customers : understanding and managing customer injustice in service organizations
Danielle D. van Jaarsveld, Simon Lloyd D. Restubog, David D. Walker, Rajiv K. Amarnani
| Year of publication: |
2015
|
|---|---|
| Authors: | Van Jaarsveld, Danielle ; Restubog, Simon Lloyd D. ; Walker, David D. ; Amarnani, Rajiv K. |
| Published in: |
Organizational dynamics : a quarterly review of organizational behavior for professional managers. - New York, NY : Pergamon, Elsevier Science, ISSN 0090-2616, ZDB-ID 193069-2. - Vol. 44.2015, 4, p. 273-280
|
| Subject: | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.orgdyn.2015.09.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011434290