Mobile SERVQUAL: A comparative analysis of customers' and managers' perceptions
| Year of publication: |
2013
|
|---|---|
| Authors: | Samen, Amjad A. Abu-El ; Akroush, Mamoun N. ; Abu-Lail, Bayan N. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 30.2013, 4 (12.4.), p. 403-425
|