Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety

Li-Chun Hsu, Kai-Yu Wang, Wen-Hai Chih and Wei-Ching Lin

Year of publication:	2021
Authors:	Hsu, Li-Chun ; Wang, Kai-Yu ; Chih, Wen-Hai ; Lin, Wei-Ching
Subject:	anger \| avoidance \| blame attribution \| mobile application \| revenge \| Service failure severity \| technology anxiety \| Mobilkommunikation \| Mobile communications \| Dienstleistungssektor \| Service industry \| Beschwerdemanagement \| Complaint management \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Technischer Fortschritt \| Technological change \| Mobile Anwendung \| Mobile application \| Emotion

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