Monetizing managerial responses on TripAdvisor : performance implications across hotel classes

Karen Xie, Linchi Kwok, and Wei Wang

Year of publication:	August 2017
Authors:	Xie, Karen ; Kwok, Linchi ; Wang, Wei
Published in:	Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 58.2017, 3, p. 240-252
Subject:	online reviews \| managerial responses \| hotel performance \| hotel class \| big data analytics \| Hotellerie \| Hotel industry \| Unternehmenserfolg \| Firm performance \| Führungskräfte \| Managers \| Big Data \| Big data \| Data Mining \| Data mining \| Performance-Messung \| Performance measurement

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