Monitoring value‐in‐use of e‐service
Year of publication: |
2009
|
---|---|
Authors: | Heinonen, Kristina ; Strandvik, Tore |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 20.2009, 1, p. 33-51
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Electronic commerce | Customer satisfaction | Services marketing |
-
Laer, Tom van, (2010)
-
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H., (2008)
-
Sarkkinen, Eliisa, (2020)
- More ...
-
Customer dominant value formation in service
Heinonen, Kristina, (2013)
-
Reframing service innovation : COVID-19 as a catalyst for imposed service innovation
Heinonen, Kristina, (2020)
-
Revealing business customers’ hidden value formation in service
Strandvik, Tore, (2019)
- More ...