"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Stefanie Paluch, Sven Tuzovic, Heiko F. Holz, Alexander Kies and Moritz Jörling
| Year of publication: |
2022
|
|---|---|
| Authors: | Paluch, Stefanie ; Tuzovic, Sven ; Holz, Heiko F. ; Kies, Alexander ; Jörling, Moritz |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 363-388
|
| Subject: | Collaborative service robots | Frontline service employees | Human-robot interaction | Robotization | Willingness to collaborate | Roboter | Robot | Kundenservice | Customer service | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-11-2020-0406 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880731