My customers are better than yours! : on reporting customer equity
Year of publication: |
2010
|
---|---|
Authors: | Wiesel, Thorsten ; Skiera, Bernd ; Villanueva, Julian |
Published in: |
GfK marketing intelligence review : Marketingforschung für die Praxis. - Nürnberg : GfK, ISSN 1865-5866, ZDB-ID 2498727-X. - Vol. 2.2010, 1, p. 42-53
|
Subject: | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Performance-Messung | Performance measurement | Betriebliche Wertschöpfung | Value creation |
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