Negative workplace gossip and service outcomes : an explanation from social identity theory
Yijiao Ye, Hong Zhu, Xincai Deng, Zhirong Mu
| Year of publication: |
2019
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|---|---|
| Authors: | Ye, Yijiao ; Zhu, Hong ; Deng, Xincai ; Mu, Zhirong |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 82.2019, p. 159-168
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| Subject: | Negative workplace gossip | Organizational identification | Hostile attribution bias | Service performance | Customer-oriented OCB | Unternehmenskultur | Corporate culture | Arbeitsverhalten | Work behaviour | Interne Kommunikation | Internal communication | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Betriebsklima | Work climate |