New service development: learning from and with customers
| Year of publication: |
2004
|
|---|---|
| Authors: | Matthing, Jonas ; Sandén, Bodil ; Edvardsson, Bo |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 15.2004, 5, p. 479-498
|