On adopting quality orientation as an operations philosophy to improve business performance in banking services
Satish Mehra and Aaron D. Joyal; Munsung Rhee
| Year of publication: |
2011
|
|---|---|
| Authors: | Mehra, Satish ; Joyal, Aaron D. ; Rhee, Munsung |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 28.2011, 9, p. 951-968
|
| Subject: | Qualitätsmanagement | Quality management | Unternehmenserfolg | Firm performance | Bank | Bankgeschäft | Banking services | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009405388