On priority queues with impatient customers
Year of publication: |
2008
|
---|---|
Authors: | Iravani, Foad ; Balcıog̃lu, Barış |
Published in: |
Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences. - Dordrecht : Springer, ISSN 0257-0130, ZDB-ID 56281-6. - Vol. 58.2008, 4, p. 239-260
|
Subject: | Callcenter | Call centre | Konsumentenverhalten | Consumer behaviour | Warteschlangentheorie | Queueing theory |
-
MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey, (2013)
-
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan, (2014)
-
Optimally scheduling heterogeneous impatient customers
Bassamboo, Achal, (2023)
- More ...
-
The impact of transportation delays on repairshop capacity pooling and spare part inventories
Sahba, Pedram, (2011)
-
Scheduling policies for a repair shop problem
Liang, William Kun, (2013)
-
A new renewal approximation for certain autocorrelated processes
Araghi, Mojtaba, (2008)
- More ...