Online retail service quality : scale development and validation
Year of publication: |
2023
|
---|---|
Authors: | Swar, Biranchi Narayan ; Panda, Rajesh |
Published in: |
Vision : the journal of business perspective. - London [u.a.] : Sage Publ., ISSN 2249-5304, ZDB-ID 2220768-5. - Vol. 27.2023, 3, p. 376-385
|
Subject: | Confirmatory Factor Analysis | Online Retail | ORSQ | Reliability | Retail Service Quality | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Online-Handel | Online retailing | Faktorenanalyse | Factor analysis | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
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