Operational efficiency and customer-centric offerings in fostering customer satisfaction : a comparative study of commercial banks in Tripura
Supriya Dam
| Year of publication: |
2023
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|---|---|
| Authors: | Dam, Supriya |
| Published in: |
Praj̄nȧn : journal of social and management sciences. - Pune : National Institute of Bank Management, ISSN 0970-8448, ZDB-ID 190581-8. - Vol. 52.2023/2024, 3, p. 267-288
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| Subject: | Satisfaction | operational efficiency | customer-centricity | loyalty | banks | Tripura | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Bank | Effizienz | Efficiency | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015077270