Optimizing daily agent scheduling in a multiskill call center
Athanassios N. Avramidis; Wyean Chan; Michel Gendreau; Pierre L'Ecuyer; Ornella Pisacane
| Year of publication: |
2009
|
|---|---|
| Authors: | Avramidis, Athanassios N. ; Chan, Wyean ; Gendreau, Michel ; L'Ecuyer, Pierre ; Pisacane, Ornella |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 200.2009/10, 3 (1.2.), p. 822-832
|
| Subject: | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling | Scheduling-Verfahren | Scheduling problem | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003892385