Passengers' service perceptions emerging from user-generated content during the pandemic : the case of leading low-cost carriers

Mehmet Bahri Saydam, Victor Oluwafemi Olorunsola and Hamed Rezapouraghdam

Year of publication:	2023
Authors:	Saydam, Mehmet Bahri ; Olorunsola, Victor Oluwafemi ; Rezapouraghdam, Hamed
Subject:	Content analysis \| Low-cost airlines \| Online reviews \| Satisfaction \| Service perception \| Fluggesellschaft \| Airline \| Niedrigpreisstrategie \| Low-cost strategy \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Coronavirus \| Virales Marketing \| Viral marketing \| Wahrnehmung \| Perception \| Passagierluftverkehr \| Air passenger transport

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